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FREQUENTLY ASKED QUESTIONS

Contact Us at info@kazoo.com.tr

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message during working hours.

Customer Services

WHAT SHALL I DO WITH Unsatisfactory Products

If any of our products do not meet your expectations, please contact us within 15 days of purchase and let us know of any dissatisfaction you might have. If you do want to return the item, we would kindly ask you to put the item back into it’s original packaging and send us back with the cargo return information we will be providing you with. Upon receiving the item and checking the content, we will refund you the full funds of the purchase price except the shipping costs.

WHAT SHALL I DO IF MY ORDER CAME DAMAGED?

Although we take great care and attention to package our products. There are times when the product might get damaged or broken during transport. In this case you are obliged to open and check the packages in front of the authorized cargo personnel when receiving the packages and ensure that the product is not  defected. If the product is damaged please do not accept the cargo and let him fill up the necessary documentation and please do not forget to take pictures. Please email us the signed document with the accompanying pictures of proof within 3 days. Then we will ensure a new delivery as soon as possible.

DO YOU SHIP TO OUTSIDE OF TURKEY?

Currently we are receiving orders outside of Turkey from Etsy. Please refer to our page on Etsy for any international shipping information.

https://www.etsy.com/shop/StudioKazoo?ref=simple-shop-header-name&listing_id=1138992739

Can we buy your products wholesale?

Yes, Please send us an email and we can gladly share with you our current Catalog and pricing information.

How are your products made?

All our products are handmade and require many hours of hand labor.

We usually make our own molds and cast our products in various materials.

What does limited edition mean?

Limited edition means that we have decided to produce a numbered amount of copies for that specific product.

What is a coupon code?

A coupon code is a digital card that you can hand over to a loved one who you know is interested in shopping from our products. We usually share our coupon codes with our subscribed members.

Ev dekorasyon ürünleri.

Contact

info@kazoo.com.tr

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